Privacy Policy

GovGo Global · Updated October 14, 2026

GOV GO DIGITAL SOLUTIONS LLC
6735 Conroy Road, Suite 309, Orlando, Florida 32835, United States
Contact: hello@govgo.app

Terms of Service · Privacy Policy · Refund Policy

1. Overview

GOV GO DIGITAL SOLUTIONS LLC, operating as GovGo, respects your privacy and is committed to protecting the personal information you share with us. This policy explains what we collect, how we use it, who we share it with, and the rights you have over your information.

This policy applies to GovGo Global, its customer and staff portals, and the application-assistance services associated with your order. GOV GO DIGITAL SOLUTIONS LLC is the controller of the information described here.

2. Information we collect

From you, directly:

• Identity & contact information: name, date of birth, sex, place of birth, citizenship status, mailing and home addresses, phone number, email address.
• Government identifiers: passport number, driver's license number, Alien Registration Number (where applicable).
• Application content: answers to government form questions, employment history, address history, criminal-history disclosures.
• Documents: photos and scans of government-issued IDs, passport photos, proof of address.
• Payment information: card details are handled by Stripe Checkout. We retain payment references, order amounts, currencies and payment status. We do not receive or store your complete card number.
• Communications: messages, emails, and correspondence with our specialist team.

Automatically:

• Security and operational records: account access attempts, session identifiers, order changes, document review events and timestamps.
• Transactional email records: delivery status and correspondence relating to your account and orders.

From third parties (limited):

• Stripe — transaction confirmations and refund status.
• Application status or correspondence received from the responsible authority in connection with your order, where applicable.

3. How we use your information

• To prepare, review, and submit your government applications to the appropriate agency.
• To validate your submitted documents for accuracy and compliance.
• To send transactional email about account access, payment, additional information, documents and order status.
• To process payments and issue refunds via Stripe.
• To provide customer support and respond to your inquiries.
• To comply with legal obligations and respond to lawful government requests.
• To protect our service and customers from fraud and abuse.

We never sell your personal information to advertisers or data brokers, and we do not use your personal data to build advertising profiles.

4. Categories of personal information (California residents)

The information needed depends on your selected product and the questions shown in your application. It may include identifiers and contact details, citizenship and date of birth, passport or other government identifiers, employment and travel information, application answers, uploaded documents, order records and account security records. We do not collect fingerprints or conduct government biometric enrollment through this portal.

5. Business purposes for collection

• Performing the services you have contracted us to provide (filing your government application).
• Detecting and preventing fraud and security incidents.
• Debugging and repairing errors in our service.
• Internal research for technological improvement of our platform.
• Quality control and verification of our services.
• Complying with legal obligations.

6. Third parties we share data with

We share information only as necessary to provide your service and with providers required to protect it.

• Stripe: hosted checkout, payment confirmation and refunds.
• Resend: transactional messages to your email and an internal copy to the authorized GovGo team. Messages may include your complete submitted application answers and document status so you and our team can review your order.
• Authorized GovGo staff: access to orders, forms and documents according to their assigned role.
• Responsible authorities or contracted service providers: application information required to deliver the service on your order, where applicable.
• Hosting and storage providers: processing and secure storage necessary to operate the platform.

Uploaded document files are accessed through the protected customer and staff portals. Email can be forwarded by its recipient; keep account and application correspondence private. We do not sell personal information or use passport scans and application answers for advertising.

7. Your California privacy rights

If you are a California resident, you have the following rights under the CCPA/CPRA:

• Right to Know: request a copy of the personal information we have collected about you in the past 12 months.
• Right to Delete: request deletion of your personal information, subject to legal exceptions.
• Right to Correct: request correction of inaccurate personal information.
• Right to Opt Out of Sale/Sharing: opt out of "sharing" personal information for cross-context behavioral advertising (see Section 8).
• Right to Limit Use of Sensitive PI: direct us to limit use of sensitive personal information to what is necessary to provide our services.
• Right to Non-Discrimination: we will not discriminate against you for exercising any of these rights.

To exercise these rights, email hello@govgo.app. We will respond within 45 days as required by law.

8. Do Not Sell or Share My Personal Information

GovGo Global does not sell personal information or share application answers or uploaded documents for advertising. This platform uses essential account and security cookies. For privacy questions or an opt-out request, email hello@govgo.app.

9. Sensitive personal information

Some information we collect is classified as "sensitive personal information" under California law, including government-issued ID numbers and account credentials. We use sensitive personal information only as necessary to provide our services. We do not use it for advertising and never sell it.

10. Automated processing

Form rules check required information and determine which additional questions or attachments apply. These checks assist our staff; a document upload or a completed form does not constitute approval by a government authority. Our authorized team reviews submitted orders and may request corrections or replacement documents.

11. Data security

We use encrypted storage for application answers, uploaded documents and integration credentials, password hashing, protected sessions and role-based access controls. Secure deployment uses HTTPS. Staff access is limited to authorized roles. If a data breach occurs, we will notify affected people as required by applicable law.

12. Data retention

We retain account, order and payment records for providing your service, support and applicable legal obligations. Uploaded documents are retained for application assistance and review. You may request access, correction or deletion at hello@govgo.app; legal record-keeping or an active application may require retaining some information.

13. Children's privacy

Our service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. Parents may submit applications on behalf of minor children using their own adult account. If you believe we have inadvertently collected information from a child under 13, contact us at hello@govgo.app and we will delete it promptly.

14. Changes to this policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email and update the "Last updated" date at the top of this page.

15. How to contact us

For privacy questions, data access requests, or to exercise your rights:

Email: hello@govgo.app

Mail: GOV GO DIGITAL SOLUTIONS LLC, 6735 Conroy Road, suite 309, Orlando, Florida – 32835