Refund Policy

GovGo Global · Updated October 14, 2026

GOV GO DIGITAL SOLUTIONS LLC
6735 Conroy Road, Suite 309, Orlando, Florida 32835, United States
Contact: hello@govgo.app

Terms of Service · Privacy Policy · Refund Policy

1. Our approval guarantee

Approval, denial, delays, and conditional decisions are entirely the responsibility of the government agency reviewing your application. We cannot and do not guarantee that your application will be approved.

What we stand behind is our work. We review every detail before submission and catch the issues that commonly lead to a denial — such as gaps in your five-year address or employment history. If, after we have prepared and submitted your application, the responsible agency still denies it, we will refund the full amount you invested: our GovGo service fee plus any government or agency fees you paid through your GovGo order.

To qualify for this guarantee, you must have completed your application through GovGo, provided accurate and truthful information, attended any required interview or enrollment appointment, and received a final denial from the agency (not a delay, a request for more information, or a conditional or pending decision). Requests must be made within 30 days of the agency’s final decision, with a copy of the denial notice.

2. The 24-hour window

You have 24 hours from the timestamp on your payment receipt to request a full refund of our service fee, for any reason. Email hello@govgo.app with the subject line Refund Request, or reply to your payment confirmation. The 24-hour period runs continuously from your receipt timestamp.

3. After 24 hours: service fee is non-refundable (except under our guarantee)

Our specialist team begins work on paid applications after the information needed for your service is available, preparing forms and reviewing documents. Once the 24-hour window closes, our service fee is non-refundable if you change your mind. This does not affect the denial refund guarantee, ineligibility refund or material-error refund described in this policy.

If you decide not to continue after work has begun, you still keep:

• Your file kept open for 12 months.
• Your service fee credited toward a future application.
• A complete copy of your application for filing on your own.

4. If we determine you’re ineligible

Before we submit anything, we confirm your eligibility for the program. If during that check we determine you do not qualify, we will notify you by email and refund your service fee in full.

5. Material errors on our part

If GovGo makes a material error in the preparation or submission of your application that directly causes a rejection, we will either correct and resubmit it at no additional charge, or refund your service fee — your choice.

6. Government & agency fees

Government and agency fees are set by, and paid to, the relevant authority. They are shown separately from our service fee and charged at cost, with no markup. Each agency owns its own refund policy, and once a fee is submitted we have no ability to recover it from the agency directly.

However, under our approval guarantee (Section 1), if the agency denies your application, the government fees you paid through your GovGo order are included in the full amount we refund to you — even though we cannot recover them from the agency ourselves.

7. What we can’t control

We are not responsible for, and cannot influence, the agency’s decision to approve, deny, delay, or conditionally approve your application; government processing times; changes to program rules or eligibility; or technical issues on government systems. If any of these arise, we’ll assist you at no additional charge — and a final denial is covered by our approval guarantee in Section 1.

8. How to request a refund

• Email hello@govgo.app with the subject line Refund Request.
• Include your name, order email, confirmation number, and reason. For an approval-guarantee claim, attach a copy of the agency’s denial notice.
• We respond within one business day.
• Approved refunds are processed within 3–5 business days, to your original payment method only.

9. Contact

Email: hello@govgo.app

Mail: GOV GO DIGITAL SOLUTIONS LLC, 6735 Conroy Road, Suite 309, Orlando, Florida 32835

Hours: Monday–Friday, 9am–6pm ET